Norwen Consultancy Limited Privacy Policy
At Norwen Consultancy Limited, we are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with UK data protection law.
This Privacy Policy explains what personal information we collect, why we collect it, how long we use it, who we share it with, how long we keep it and the rights you have over your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Our website
Where we get personal information from
Google Analytics
Microsoft 365/Outlook
How long we keep information
Who we share information with
Sharing information outside the UK
Changes to this Privacy Policy
How to complain
Contact details
Norwen Consultancy Limited
Company number: 17348601
Registered address: Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, United Kingdom, PO8 0BT
Email: enquiries@norwen.co.uk
Website: www.norwen.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Occupation
Project information including address
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
Records of meetings and decisions
Website user information
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Project information including address
Purchase or service history
Account information, including registration details
Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Website and app user journey information
IP addresses
We collect or use the following personal information to comply with Legal Requirements
Names
Contact details
Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Addresses
Account information
Project information including address
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability -You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
To review and analyse client utility requirements and service feedback so we can effectively develop, optimize, and deliver tailored infrastructure and utility advisory solutions.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
To efficiently manage client records, billing, and communication necessary for the day-to-day administration and operation of our consultancy services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
To send relevant utility updates, industry insights, and marketing communications to prospective or existing clients who have opted in or shown a legitimate interest in our advisory services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are
To effectively respond to, investigate, and resolve any client enquiries, feedback, complaints, or claims relating to our consultancy services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our website
Where we get personal information from
Directly from you
Publicly available sources
Contact form – When you submit our contact form, we collect your name, email address, company name (if provided) and your message so we can respond to your enquiry
Google Analytics
Microsoft 365/Outlook
How long we keep information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax and accounting requirements.
Typical retention periods are:
Enquiries submitted through our website – up to 24 months
Client project information – 7 years following completion of services
Financial and accounting records – 6 years after the end of the relevant financial year, in accordance with UK tax legislation
Marketing preferences – until you withdraw your consent or object to receiving communications
We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims
Sharing information outside the UK
Website hosting and cloud infrastructure providers (such as Framer, located in the UK\/EU\/US)
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Framer Inc. (Cloud Infrastructure and Hosting Provider)
Category of recipient: Cloud hosting and web infrastructure provider
Country the personal information is sent to: United States (and globally via content delivery networks
How the transfer complies with UK data protection law: Personal information may be transferred outside the UK where our service providers operate internationally
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, to reflect changes to our services, legal obligations or business operations. The latest version will always be available on this website
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: enquiries@norwen.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Privacy Notice Version
Version 1.0
Effective date: 7th August 2026
Last reviewed: 7th August 2026